ck99 Privacy Policy

Introduction

This Privacy Policy ("Policy") is issued by ck99 ("ck99", "we", "us", "our") and applies to all personal data collected through your use of the ck99 website at ck99.lol and all associated services, features, games, and communications (collectively, the "Platform"). ck99 is committed to safeguarding the privacy and security of all users ("you", "Player", "User") who interact with our Platform.

By registering an account on ck99, accessing any feature of the Platform, or communicating with ck99 in any capacity, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the ck99 Platform immediately.

ck99 processes personal data in compliance with applicable data protection and privacy laws. We collect only the minimum data necessary to deliver a safe, compliant, and enjoyable gaming experience. This Policy should be read alongside our Terms & Conditions, which are available at ck99.lol/terms-conditions.

Data We Collect

ck99 collects several categories of personal data depending on how you interact with the Platform. The categories of data we may collect include, but are not limited to, the following:

ck99 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, or health information unless specifically required by applicable law or our responsible gaming obligations (for example, where a player requests self-exclusion citing a specific reason).

How We Collect Data

ck99 collects personal data through the following primary channels:

3.1 Direct Interactions

Data you provide directly when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, participate in promotions, or update your account settings. This includes all information entered into forms on the ck99 Platform.

3.2 Automated Technologies

When you access the ck99 Platform, we automatically collect Technical Data and Usage Data through cookies, server logs, and similar tracking technologies. This data helps us maintain platform security, analyse player behaviour to improve our services, and detect fraudulent activity. For full details, see Section 9 (Cookies Policy).

3.3 Third-Party Sources

In certain cases, ck99 may receive data about you from third parties, including:

• Identity verification partners used to validate your CNIC and other KYC documents.
• Payment processors such as JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, who provide transaction confirmation data.
• Fraud prevention and anti-money laundering screening services.
• Analytics providers who help us understand aggregated user behaviour patterns.

Purposes of Processing

ck99 uses your personal data for the following purposes:

• Account Management: To create, maintain, verify, and manage your ck99 player account.
• Identity Verification (KYC): To confirm your identity, age (21+), and eligibility to use the Platform in compliance with regulatory requirements.
• Transaction Processing: To process your deposits and withdrawals via JazzCash, EasyPaisa, and other accepted payment methods, and to maintain accurate financial records.
• Platform Delivery: To provide access to casino games, live dealer tables, sports betting markets (including cricket and PSL), and all other ck99 services.
• Security & Fraud Prevention: To monitor for suspicious activity, detect and prevent fraud, money laundering, and multi-accounting, and to protect the integrity of the Platform.
• Responsible Gaming: To administer self-exclusion requests, deposit limits, and other player protection tools as part of our responsible gaming obligations.
• Customer Support: To respond to your queries, complaints, and support requests efficiently and accurately.
• Legal Compliance: To comply with applicable laws, regulatory requirements, and requests from competent authorities.
• Marketing Communications: To send you promotional offers, bonuses, and platform updates, where you have opted in to receive such communications. You may opt out at any time.
• Platform Improvement: To analyse usage patterns and improve the functionality, design, and content of the ck99 Platform.

Legal Basis for Processing

ck99 processes your personal data on one or more of the following legal bases, depending on the specific purpose of processing:

• Contractual Necessity: Processing required to perform our contractual obligations to you under the ck99 Terms & Conditions, including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering requirements, age verification obligations, and requests from regulatory or law enforcement authorities.
• Legitimate Interests: Processing carried out for our legitimate business interests, such as fraud prevention, platform security, and improving the quality of our services — provided such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and the use of non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Data Sharing & Disclosure

ck99 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data only in the following limited and controlled circumstances:

6.1 Service Providers

We engage trusted third-party service providers to support the operation of the ck99 Platform, including payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa/Mastercard), identity verification services, cloud hosting providers, customer support platforms, and fraud detection services. All service providers are bound by contractual confidentiality obligations and may only process your data on our documented instructions.

6.2 Legal & Regulatory Requirements

ck99 may disclose your personal data to competent regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted.

6.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of all or part of ck99's business, your personal data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and any material changes to your data processing rights that may result.

Data Retention

ck99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account Data: Retained for the duration of your active account, and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping obligations.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC Documentation: Retained for the period required by applicable regulatory requirements, typically five (5) years post-account closure.
• Support Communications: Retained for up to three (3) years from the date of last interaction.
• Technical & Usage Logs: Retained for up to twelve (12) months unless extended for fraud investigation purposes.
• Marketing Preferences: Retained until you withdraw consent or close your account.

Upon expiry of the applicable retention period, ck99 will securely delete or anonymise your personal data so that it can no longer be associated with your identity.

Data Security

ck99 implements robust technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. Our security measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the ck99 Platform.
• Encryption of sensitive data at rest, including financial account details and identity documents.
• Role-based access controls ensuring that only authorised ck99 personnel can access personal data, and only to the extent necessary for their role.
• Regular security assessments, vulnerability testing, and penetration testing of our systems.
• Two-factor authentication (2FA) options for player accounts.
• Continuous monitoring for suspicious access patterns and potential data breaches.
• Incident response procedures to detect, contain, and notify users of any confirmed data breaches within required timeframes.

Whilst ck99 takes every reasonable precaution to secure your data, no internet transmission or digital storage system is entirely infallible. You are responsible for maintaining the confidentiality of your account credentials and for notifying ck99 promptly if you suspect any unauthorised access to your account.

Cookies Policy

ck99 uses cookies and similar tracking technologies (such as web beacons and pixel tags) to enhance your experience on the Platform, maintain session security, and gather analytical insights. Cookies are small text files placed on your device when you visit a website.

9.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function correctly — including session management, login authentication, and security tokens. These cannot be disabled without impairing your use of ck99.
• Analytical Cookies: Used to collect aggregated, anonymised data about how players interact with the Platform, helping us identify improvements. We use reputable analytics providers bound by data processing agreements.
• Functional Cookies: Allow the Platform to remember your preferences, such as your preferred language, game settings, and deposit method, to personalise your experience.
• Marketing Cookies: Used to deliver relevant promotional content to you, where you have consented to receive marketing communications. These cookies track your engagement with ck99 promotions.

9.2 Managing Cookies

You may manage your cookie preferences through your browser settings at any time. Disabling essential cookies may significantly impair your ability to use the ck99 Platform. For all other cookie types, you may withdraw consent by adjusting your browser settings or contacting ck99 support.

Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by ck99:

• Right of Access: You may request a copy of all personal data ck99 holds about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You may request that we restrict processing of your data in certain circumstances, such as where you contest its accuracy.
• Right to Data Portability: You may request that we provide your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact the ck99 Data Protection team via the support email address provided on this page. We will respond to all valid requests within thirty (30) days. In complex cases, this period may be extended by a further sixty (60) days, of which you will be notified.

Minors & Age Verification

ck99 strictly prohibits access by any person under the age of 21. The ck99 Platform is designed exclusively for adults and is not intended to collect the personal data of minors. During registration, all users are required to confirm that they are at least 21 years of age, and ck99 verifies age as part of the KYC process using government-issued identity documentation such as the Pakistani CNIC.

If ck99 becomes aware that personal data has been collected from a user who is under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has accessed or registered on the ck99 Platform, please contact our support team immediately so that we may investigate and take appropriate action.

Changes to This Privacy Policy

ck99 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the structure of our services. Where material changes are made, ck99 will notify registered users via the email address on record and/or through a prominent notice on the Platform prior to the changes taking effect.

We encourage all ck99 players to review this Policy periodically to stay informed about how we protect their personal data. The date of the most recent revision is displayed at the top of this page. Continued use of the ck99 Platform following notification of any changes constitutes your acceptance of the revised Privacy Policy.

For any questions, concerns, or data rights requests relating to this Privacy Policy, please contact the ck99 support team. Our data protection team is available around the clock and will ensure your inquiry is handled promptly and with full confidentiality.